Drive a customer service revolution

Webinar
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SUMMARY

Marketing spends big bucks to ensure every event, right from product-launch to after-sales go perfectly hand-in-hand. With the advent of cloud, social network, mobile and big data, the justification to invest appears more rational by day. Be that as it may, in the midst of the million things you do to increase your ROI, are you sure what deserves your most attention is the center of your own marketing solar system? Do you still firmly believe ‘customer is the king’ or is it just a forgotten quote on an old marketing manual?

Key Takeaways:

  • How to create customer service revolution?
  • How to increase the service aptitude of your employees?
  • How to make price irrelevant?
  • How to become the brand that your customers cannot live without?
ABOUT THE PRESENTER
John DiJuliusPresident of The DiJulius Group
Keynote speaker, international customer experience consultant and best selling author of three books, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more.
 
 

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