Adoption

The third step in any customer journey is making sure that, once they’ve made a purchase, your customers can successfully adopt and use your products & services. Our solutions help you onboard faster, support more requests at lower costs, as well as manage accounts better at scale.

AwarenessA
PurchaseP
AdoptionA
RenewalsR

ONBOARDING

Your effectiveness at onboarding determines how much customer churn your company has. Regalix helps you map their onboarding journey and design solutions that encourage deeper & broader use, as well as introduce new innovations on both online and offline channels to increase stickiness & retention down the road.

Regalix customers see an average Customer Satisfaction Score (CSAT) of over 95%

5%

95%

A 5% increase in customer retention can lead to up to 75% in profit growth.

CUSTOMER SUPPORT

Regalix enables you to deploy global teams at scale to handle higher volumes of support requests at lower costs. By continuously tracking customer behavior, we can help you deploy solutions such as NLP-enabled bots over both voice & text and self-serve support sites for common requests so that your team can focus on the big ticket items.

ACCOUNT MANAGEMENT

Understanding how your customer is using your products or services is essential when it comes to revenue maximization. Regalix teams can help you understand customer needs, predict & resolve issues before they happen, as well as link strategically with other business units to plan a specific success strategy for all your key accounts.