Customer Onboarding

Customer onboarding is the first touch point post sale, that pretty much sets the tone for the rest of the relationship. Poor onboarding experience can result in an unsuccessful setup and eventually lead to attrition. Customer onboarding is not just about getting your product “up and running” rather should be considered as a value delivery milestone. Regalix delivers fast, convenient and compliant customer onboarding for your customers while establishing a meaningful relationship for the rest of the journey.

AwarenessA
PurchaseP
AdoptionA
RenewalsR

The Essentials
  • Understand the goals and challenges of the customers
  • Deploy experienced and trained professionals to provide onboarding assistance
  • Educate the customers on the product through multiple touch points一phone, email, chat, and self serve content
  • 24/7 Implementation, billing, and troubleshooting services in more than 15 languages

What Differentiates Us
  • Unique and custom experiences for your customers through a data-driven aproach
  • Ready-to-deploy Omnichannel capabilities
  • ShareDemos enables demos & walkthroughs
  • Trusted by brands like Google, VMware for their global customer onboarding programs

Value Delivered
  • 20-50% reduction in onboarding time
  • 15-20% reduction in troubleshooting inquiries
  • Estimated 10-20% reduction in churn
  • Greater than 95% customer satisfaction
  • 20-50% reduction in onboarding time
  • 15-20% Reduction in troubleshooting inquiries
  • Estimated 10-20% reduction in churn
  • 95%+ Customer Satisfaction